Overview

Topic Medicom

Overview for "Medicom"

Assistants are in control of the queue and call patiënts

Control fully returned to the assistant
Every patient checks in via a registration kiosk
Combination of registration kiosk and ticket numbers

More quiet reception and patients referred to correct waiting room

More time to answer questions
Assistants work more efficiently
Patients have more privacy

Illiteracy poses no barrier to using the registration kiosk

Icon provides greater clarity
Kiosk functions as a wayfinding tool
All present patients registered in the schedule

Zovida health centres learn from each other regarding the registration system

Reduced queue at the front desk
Shorter waiting times for patients
Ambassador for other Zovida health centres